Tracking Your Order
For fastest searching, there is a quick search button near the top of
every page that allows searches by title or keyword. To narrow your search,
we offer a Power Search, which allows you to search by media type, age
level, language and production year.
MediaSleuth relies on the participation of producers and distributors
to provide us with up-to-date and accurate descriptive and technical information
of their products. The information we request for each title includes
original production date, duration, language, suggested audience, usage
rights and estimated shipping time. If you require information about performance
rights, we can obtain that information for you from the distributor.
Prices listed on MediaSleuth are subject to change by the distributor.
If we discover a price discrepancy when ordering a product for you from
the distributor, we will contact you for approval before processing your
The fastest and easiest way to order products through MediaSleuth is online,
although you can also send orders by phone, fax, e-mail or postal mail.
If ordering by any method other than online, you will need to include
the item number, which can be found on the product information page. Please
note that orders for more than 10 items must be processed through one
of our online methods.
Account Ordering Instructions
MediaSleuth does not facilitate previewing or rentals of audiovisual products
at this time.
The easiest way to pay for your MediaSleuth purchase is with your credit
card online. You may also use our online forms for paying by purchase
order, check or money order.
Orders placed through MediaSleuth are forwarded to the appropriate distributor(s),
who will ship your order directly to the address you specify. If you order
through multiple distributors, products will arrive separately from each
There is a standard shipping & handling fee of $5 for
each item you order through MediaSleuth. Additional charges for international
shipping are billed separately based on the actual amount.
Tracking Your Order
To find out the status of your order, please call us toll-free at 1-800-926-8328.
Please make reference to the order number on the confirmation e-mail you
received at the time you placed the order.
In the event that you must return a product as unsuitable, please
contact MediaSleuth at 1-800-926-8328 to receive a Return Reference Number
before returning the item to the distributor.